We value your feedback. If you submit a complaint, we'll investigate and try to resolve it. We'll do our best to make sure it doesn't happen again.
A complaint is an expression of dissatisfaction that can include, but is not limited to:
If you have any questions, complaints or claims that you wish to raise with us you can contact us at complaints@usablebalance.com.
Please be clear, factual and tell us the outcome you would like. Providing your name, contact details, and your business’s name will help us to get in touch and help resolve the issue.
We aim to resolve your complaint as soon as possible. We'll investigate to see what went wrong and how it can be put right.
We'll contact you within 3 business days to let you know we've received your complaint and what we'll do to resolve it.
If your complaint is unique and complex and we need to work with others to resolve it, it will take longer. In these situations you will be provided with regular updates.
If you’re not happy with the outcome of your complaint, you can escalate the issue to: